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What to do When Facing Redundancy

What to do when redundancy strikes

What should you do if you are faced with redundancy? – Top Ten tips

Are you one of the thousands of job ‘victims’ affected by the downturn in the economy or Public Sector cuts?

Not a pleasant situation to suddenly be faced with, unless you have been quietly plotting your escape route and can now walk away with some spare cash, or you always knew that the time is right to get out.What to do when redundancy strikes

Having been hit with the news of pending redundancy, it is important to take the right steps to protect your own interests and get you moving forward as quickly as possible:

1/ Know your rights – This is an important start point. If you work for a large organisation, the HR department will almost certainly have followed proper policy and protocol and checked out all their legal requirements as an employer. If you have a union then they will be involved in the process to ensure that employees best interests are looked after.

However, as with most things in life, or if you work for a smaller company without an HR department, this is not always the case. Sometimes redundancy programmes are rushed through and things might not always be done exactly as they should and corners may be cut, especially if there is great pressure to reduce headcount and payroll cost.

You need to know if you are being fairly treated, if your reason for redundancy is valid, whether there is scope for negotiation on any redundancy payment, if you have been given the proper period of consultation and a host of other issues.

2/ Know where to get help – If you do not have an HR department or you are for whatever reason uncomfortable discussing your situation with them, find some external help to advise on your situation (there is plenty of free help around) so no need to pay for anything at this stage. If you have a union then this is the time they can be of great help. The site below is specifically targeted to people in your situation. 

http://www.redundancyhelp.co.uk/index.htm

3/ Negotiate the best deal – Depending on your standing within the organisation, length of service and and reason for redundancy, there could be scope for negotiation, especially if you may be required to stay on to oversee important handovers or your job is such that it is of benefit for you to remain in situ as long as possible. This could open up the possibility for a retention bonus as you are helping the company whilst making it difficult for you to job search. Even if you negotiate an extra week or two pay this will all help towards your survival contingency and pay some bills.

4/ Find out what career support is available from your employer – Although there is no formal obligation from employers to support staff facing redundancy with career help, many organisations feel that they have a moral obligation to at least help those being released to have a better chance of getting a new job quickly or to be able to review their career options and this is commonly known as Outplacement or Career Management.

Every organisation takes a different approach. However, if nothing is offered it is always worth asking your HR Manager or Trade Union (if you have one) if a programme can be provided.

If there are a small amount of redundancies, it can pay you to agree a budget with your employer and source your own outplacement programme. This way you have a much better chance of having a programme customised to your needs, rather than having a programme the organisation have negotiated. If they are not happy to do this, then take any help that is on offer, as it could really help to fastrack you to your next job plus you never know when you might be in the same situation again.

5/ Career support options if your employer is unable to provide a programme – You have to accept that in a climate of economic downturn and cost cutting, your employer may not have the funds to pay for an Outplacement programme or be willing to pay for such support.

If you have never experienced redundancy before and are ‘all at sea’, you are looking at the opportunity for a possible career change or you wish to fast-track to another maybe even better job, then it will pay you to invest in some professional help to move you forward with your career and help you market yourself more effectively.You will get a much quicker return on your investments a good Career Coach will keep you focused, motivated and on track rather  than going it alone and more than likely losing your motivation on the way.

Expert career development consultancies offer a range of services to suit the needs of each individual from writing a CV to get you on the interview yes pile, honing your interview skills to win at interviews to exploring career change options and specific career development programmes for professionals and executives.

6/  Having the right Mindset – Turn the Threat into an Opportunity. Winning through redundancy is much about positive mindset e.g. it’s not about you personally but about the economic climate e.g. restructuring or whatever else has created the situation that is requiring outsourcing, cost cutting etc. Things usually happen for a reason so take advantage of the situation to review your life and career and walk away with some money to maybe fund a new venture, something that you maybe have always wanted to do but never had the courage or it has never been the right time.

7/ You are allowed to be upset (for a while!) – Redundancy effects people in many different ways. If the redundancy has come as a shock or you feeel bitter about what has happened or frightened about the future then it is only natural to be upset and concerned. Try to get this off your chest, change your mindset and let go and move forward as quickly as possible and learn from the past to help your future. If you are deeply truamatised then you may need special counselling support which your employer may provide.

8/ Get your finances into shape and the right support network – Surround yourself with positive people who will boost you up and who have ideally experienced redundancy and proven that it can be a blessing in disguise plus people that you know, value and tust. This is also where professional career development support and career coaching can be greatly beneficial.  It will also pay you to get professional help to review your pension if your employer has not provided this service.

Get your finances into shape and once you know how much you will walk away with do some serious financial planning to work out how much you need to earn moving forward and how long your redundancy and any savings will last and if you are fortunate to have a good package, how best to invest your money. For many people this exercise can open up a whole new world of thinking, especially if you find that you don’t need to earn as much as you thought to survive or your redundancy money can bring about new financial freedom!

9/ Build your networks – With anything up to 90% of jobs never openly advertised, for many job seekers building and managing your networks can be the most effective methodology to finding a new opportunity.  The impact and power of social media has completely changed the face of recuitment and job searching so building an online presence through Facebook and especially LinkedIn for professionals and executives is as important as meeting contacts face to face and has dramatically reduced the time it takes to build and maintain your networks.

10/ Live your dream! – You may never get a better opportunity than now to re-evaluate your life and career and do what you’ve always wanted to! Research consistently shows that one in two people are in the wrong job and two out of three are unfulfilled.  It is never too late to change and now is the time for you to find the right job or career for you, maybe even start up your own business doing something you love that will make you happy or take that retirement you have been yearning for!

If you want to know more about developing your career, visit our Career & Personal Development website

Guide to Job Search

How would you like to cut to the chase of the Job search process?

Our experience shows that there are a lot of misconceptions about job search; not least that it is a very simple activity. Nothing could be further from the truth.
Job search in today’s world of technology, degrees and fierce competition has become an art form and almost a job in its own right!

Here are our top 10 myths, in no particular order except the first!

Myth 1 – You only need to look on the internet as it is the best way to find a job

Myth 2 – You only need to register with Recruitment Agencies to get work

Myth 3 – You will always hear back from job applications, especially if they want to know more information

Myth 4 – The majority of jobs are always advertised

Myth 5 – You don’t have many contacts, so networking won’t work

Myth 6 – There are plenty of jobs so it’s easy to find the job you want

Myth 7 – You cannot move between from the Public sector to the Private or Charity sectors (or v.v) without the sector experience

Myth 8 – Speculative applications do not work

Myth 9 – You are too old if you are over 40

Myth 10 – You are worthless without a degree

There are always exceptions to the rule, however research and experience supports these misconceptions time and time again. Have you spent hours, days, weeks, looking and applying for jobs on the internet only for your applications to disappear into the proverbial ‘black hole’?  Would you believe that around only 20% of Management opportunities are ever advertised? Conversely, are you aware that anything between 65-85% (depending on which research you believe) of all job opportunities are never advertised?

SMP Solutions top 5 tips for successful job search:

1) Treat your job search as a project and develop a plan, taking account of the 4 main job search methodologies:
• Applying to newspaper, trade journal or online advertisements
• Utilising Recruitment Agencies, Executive Search agencies and ‘Head Hunters’
• Direct speculative approach (must be personalised, targeted and professional)
• Personal networking (including online / social networking e.g. LinkedIn, Facebook)

2) Awareness of you as a product (who you are and what you have to offer!)

3) Finding out about the hidden job market and how to access it

4) Learning the art of networking, developing contacts and making your existing contacts work for you both online and offline

5) Discipline and persistence. Don’t give up; persistence pays but only if you are on the right track. No point in keep firing blanks. You may need our help to review and help steer you in the right direction

Other key secrets to successful job search:

• Not the ‘scattergun’ approach that many people adopt
• It is an art and like most things in life involves planning and focus
• One of the most effective routes to success is learning how to crack the ‘hidden job market’

What is the hidden Job Market?
It is all those jobs that you never get to see or hear about, unless you are in the know!
Many of us will have got jobs as a result of being known already, through friends, family, ex work colleagues, contacts of contacts and so on. This is so much easier, quicker and more powerful with the massive growth of social media/networking and professional sites such as LinkedIn. Be found and find other like minded people!

If you want to know more about developing your career, visit our Career & Personal Development website

Guide to Graduate Career Transition Part 2

Looking to move from academia into the workplace but unsure how to move forward?

You have now hopefully addressed the questions in part 1 of this guide. If not it is best that you refer to this first, as it will save you time and get you focussed!
Depending on the type of job and organisation you have decided you would like to work for will to a large extent shape your thinking

SMP top 10 tips to make a successful transition into employment:

1/ Develop a plan as what gets measured gets done!
2/ Clearly define your goals, set realistic timescales to achieve them and review your plan on a regular basis
3/ Consider what help you will need and how you will access this
4/ Research, research, research. Use your skills from university life to establish as much as possible about specific jobs of interest, the organisation, the culture, the opportunities, the recruitment process, their competitors, vision and anything else that can put you ahead of the pack
5/ Match yourself to the job and organisation with your skills, attributes and attitude.
6/ If you know people who work there yourself, or know people who know other people who work there, ask if they can get you an introduction or some initial work experience. Once you have a foot in the door it is so much easier to make an impact, so that the employer is keen to offer you a full time role
7/ Seek help and advice to get you the best possible CV, as this could make the difference between making the yes pile for an interview!
8/ Although it may go against the grain, be prepared to start ‘at the bottom’ and work your way up, especially if the employer only recruits via graduate schemes or internships.
9/ Once inside an organisation, be observant, network with as many people as possible and establish what type of roles that you would like to aspire to and make it obvious that you are ambitious and prepared to learn and graft to get there!
10/ Ensure you have a back up contingency plan in case ‘plan A’ doesn’t work and remember that persistence pays!

If you want to know more about developing your career, visit our Career & Personal Development website

Guide to Graduate Career Transition part 1

Got the graduation blues?

Looking to move from academia into employment but unsure how to move forward?

If this is your first foray into the world of work, after enjoying university life, for the majority of people it is a scary situation. The dawn of reality!

Regardless of whether you have any previous work experience, you have now reached one of the first milestones in your life and In order to make a successful transition into employment, there are a number of key questions that you must first ask yourself.

Be totally honest, otherwise you are likely to make mistakes before you have even really started on your journey!

1/ How important is your degree to you in a future role or is it something that you can utilise to give you a better chance of employment against the competition?

2/ Do you have any real idea of what job you would ideally like to do?

3/ Are you looking for a job (possibly any job to get you started) or a career?

4/ Have you researched the entry criteria?

5/ Are you aware of your marketability and what you have to offer?

6/ Do you know any contacts who might be able to network you in?

7/ Do you have an up to date CV and does it reflect you as a person, to sell you in the best light?

8/ Have you thought about what is important to you in your job?

9/ What type of organisation do you want to work for?

10/ How far are you prepared to travel?

Before you can start down the road of making this key transition in your life, you must first address these (and many more) key questions.

See how you do then get ready for some hard work to ensure you get what you want.

If you want to know more about developing your career, visit our Career & Personal Development website

Guide to Making Redundancy Work for You

For many people redundancy is highly traumatic and rates with bereavement, divorce, marriage and moving house as one of the most stressful situations you may ever have to face in life.

If you have been in a job for a long time, it will inevitably have become an integral part of your life. To have this taken away from you can seem like your own personal loss or bereavement.

In the current competitive global market, which can nowadays be affected by so many previously unthinkable influences, company fortunes can change almost overnight, making for an extremely volatile employment market.

Sometimes radical decisions must be made, which can leave you ‘out in the cold’, through absolutely no fault of your own.

However, as with most things in life, there are two ways at looking at your situation:

1/ You are a ‘victim’ and a failure

2/ You view this as an excellent opportunity to completely re-evaluate your career and what is important to you in your job and life

You may well find it extremely difficult to be of a positive mindset and take an optimistic view, especially when redundancy has suddenly been thrust on you!

However, even when you have months of warning and think you have come to terms with your situation, it is often difficult to see past the negative emotions and feeling ‘bitter and twisted’ and as a result waste all this opportunity to be proactively developing your career.

If you have never experienced redundancy or it is something that you previously didn’t manage particularly well, it is important for you to understand how redundancy may affect you and what you can do to turn this negative situation into a positive outcome for you.

There are five main impacts of redundancy, which can be dramatically exaggerated if the redundancy is very sudden or totally unexpected:

  • Shock, denial and anger – why me?
  • Fear of the unknown – will I get another job, can I survive financially?
  • Loss of Confidence/self esteem – do I have any value?
  • Loss of control – you feel this has been taken away as ‘the rug has been pulled from underneath you’
  • Loss of structure – to your daily life or thoughts about how will you cope without routine?

What can you do to help kick start your career?

SMP Solutions top tips for making redundancy work for you:

  • Learn to be proactive and to take control of your career to be the ‘architect of your own future’
  • The biggest mistake many people make is to procrastinate (especially if they are likely to get a good pay off!) and wait to just before or even after they leave before they start even thinking about their next step
  • Worse still, don’t spring into life when you become desperate
  • Getting a job can become almost a full time activity so a good tip is to treat your job search like a project in itself with a start and end date, review points along the way and contingencies
  • Consider what resources may be required to ensure your success
  • If you have access to a company outplacement programme then use it at the earliest possible opportunity
  • If not, don’t feel too proud to get help from a Career Coach or Career Development specialist, it could put you ahead of the game and repay you handsomely!
  • It may not seem like it at the time but this is your great opportunity to take stock and review your career to establish what is really important to you and plan your next step
  • Review your finances – take a good long hard look at your outgoings and incomings, taking account of your partner’s earnings if you have one plus ‘discretionary’ expenditure and everything that you value e.g.  holidays, meals out, sport and leisure
  • This is an incredibly powerful exercise, as you can clearly establish what you need to earn as against what you were previously earning or desire to earn
  • Understanding your financial situation can totally empower you to thinking about your career in a completely different light, especially if you establish that you do not need to earn as much as you had anticipated!
  • Avoid taking the first job offer that comes along just because you feel flattered, relieved or because you feel you have got one up on your colleagues, as you could be jumping from the ‘frying pan into the fire’
  • If you plan your campaign right, you will get offers of jobs that you really want or you may even decide to set up your own business
  • Actively network and use more than one approach for your job search
  • Enlist any other support you can get, including friends, family and acquaintances who have won through redundancy and share knowledge and experiences
  • Surround yourself with positive people as it is all too easy to get in with the whinging negative crowd who will quickly drag you down even further
  • Above all else you must keep a positive mental attitude
  • There is always something else on the horizon that may prove your redundancy to be a blessing in disguise!

If you want to know more about developing your career, visit our Career & Personal Development website

Guide to Work Survival Skills

These days it is not enough to just think about the skills that you need to compete and get you ahead in the workplace, if you are really forward thinking, you will also think about the skills to survive the workplace.

This may sound negative but with businesses going through constant change, retsructiring, downsizing, takeovers and mergers, it pays to understand the survival game, as it is ‘a jungle out there’!

It is generally agreed that there are 10 essentials of a survival kit:

A map of the area you will be in, a compass, a flashlight, sunglasses, extra food and water, extra clothing, waterproof matches, fire starters, a pocket knife and a first aid kit. All things being equal, this kit should allow you to survive in many settings.

Consider your workplace survival in the same light. Knowing and understanding your environment and what pitfalls you’re likely to encounter puts you ahead of the game. Learning by experience is a big part of the job, and it is inventibleby the way most people find out.

To help you along the way, here are a few pointers to help you avoid avoid the snakes and losing your way in the jungle, to survive in the workplace!

Commercial awareness – for this read company politics!

Appreciation of workplace culture and being effective in the organisational environment. This knowledge is often gained through ‘water cooler talk’!

Willingness to learn and continue learning – You are on a short fuse if you show no interest in learning new skills in a changing environment

Managing time / Planning & prioritising workload – with flatter structures, most workloads are getting greater so how well you can ‘juggle lots of balls’ is key

Working to deadlines / coping with stress – says it all!

Accepting responsibility – passing the buck and abdicating doesn’t wash

Meeting goals – If you have set goals then it’s important to achieve

Implementing decisions – If you have made decisions or they have been made for you, then put them into action!

Attending to details – Procrastination and sloppy work doesn’t cut

Demonstrating punctuality, reliability & commitment

Computer skills – you don’t need to be a wizard but need to know enough to be effective in your job

Ability to work as part of a team/s or under own initiative and re-adjust your role – being able to work both as part of a team or autonomously definitely helps

Flexibility/adaptability to respond to, pre-empt and lead change

Finally, demonstrating these 6 ‘self’s’

shouting about your successes on your behalf, (unless you are very fortunate) you have to raise your success profile yourself, which is something most people struggle with but could keep you in a job!

If you want to know more about developing your career, visit our Career & Personal Development website

Guide to the ‘Velvet Rut’

What is the Velvet Rut?

The ‘Velvet Rut’ is where you find yourself in an unfulfilling job in which you are not learning anything new, not using the full extent of your skills and are just bored stiff.

You probably disconnected several months ago and are now just going through the motions. The work is no longer stretching. You can do most of it with your eyes closed so you are unlikely to get fired for poor performance.

Your level of competence and familiarity with the job means that, while it is not exciting, it isn’t scary either. You are pretty much marking time. The difference between the ‘Velvet Rut’ and any normal rut, is that the pay and benefits are very good. You couldn’t get the same amount of money for such an easy life anywhere else.

The longer you stay, the more comfortable the environment becomes because you know the organisation inside out and can therefore work the system. You thus minimise the risk of anything unexpected happening or of being faced with difficult situations.

Seniority and good relationships leave you well placed politically, so the pay rises and good bonuses keep coming. You are also too expensive to make redundant because of your long service. You might feel as if your brain is shrinking and sometimes want to scream at the tedium and banality of it all but, in the final analysis, they are paying you way too much for you to pack it in and do something else.

Investment banks and other large City firms often have lots of people in ‘Velvet Ruts’ in financial and also support services like HR and IT. They pay people large amounts of money but many stay because they have effectively priced themselves out of the market but will be doing exactly the same stuff next year and the year after.

If you get really bored, you can compensate for the lack of stimulation at work by finding it in in your spare time. It is no coincidence that many people who are in ‘Velvet Ruts’ are  also the community activists, charity organisers, residents’ association committee members and hobby-club newsletter writers that the rest of us rely upon so much. Even the ‘Velvet Rut’, it seems, has some social benefits.

Are you in  Vetvet Rut and how do you get out of one?

The ‘Velvet Rut’ is difficult to get out of ( which is exactly why it has been named this!) and often it’s only an external shove, such as redundancy or health problems, that moves people on. However, if you have finally come to the realistaion that there is more to life and your career than just money, then you can definitely do something positive to get out of one.

The best way to break out of your ‘Velvet Rut’ is to invest in a Career Coach. They will help you bring about a new self awareness of your career and life values and to channel your energy into finding a fulfilling job or career that you really want!

If you want to find out more visit our Career & Personal Development website

Is the time right to rethink your career?

In the current economic uncertainty, many people are still likely to be re-evaluating their future and careers and more managers have been changing jobs than before the recession!

Although it may not seem to be the best time to change career, if your chosen sector is experiencing extreme difficulties and new jobs are hard to come by then there is a strong argument that it could be a good time to consider new opportunities and even self employment and setting up your own business.

If you have had a reasonable redundancy pay off and you can survive for a good few months whilst training to learn new skills or building up your business, then maybe now is the time to take action.

Home based businesses are springing up everywhere and now could be the time to turn a hobby into a business and do something that you love and earn a living from it or using some entrepreneurial spirit and providing new products online or exploiting a gap in the market.

Many people are moving into careers where they feel that they can make a difference e.g. teaching and opportunities in the Not for Profit sector, where they have a real need for private sector commercial skill sets.

Although certain careers may need qualifications and re–training, research conducted by The Independent last year established

The top ten most popular second careers are:

1. Plumber

2. Teacher

3. Florist

4. PR Officer

5. Interior designer

6. Complementary medicine practitioner

7. Chef

8. Web designer

9. Nurse

10. Garden designer

If you want to know more about changing careers visit our Career & Personal Development website

‘Tell Me about yourself’

This is one of the most frequently asked opening interview questions but for many interviewees, their ‘nightmare’ question!

Why? Because, regardless of the level you are operating at, most people lose sight of the real reason for the question and instead of grasping the opportunity to shine, they ramble on and meander off course or cover irrelevant facts about themselves e.g. “I am 42 and married with two children etc

Instead of being overwhelming, by answering “Tell me about yourself” effectively you have a golden opportunity to make a really positive impact, first impression and set the tone for the rest of the interview.

You can take control of the interview and WOW the interviewers by really selling yourself effectively.  Bring out your personality, highlight your strengths, key skills, achievements, motivation, qualifications and value added for the position and really show off your personal brand!

Why ask the question? “Tell me about yourself” helps the interviewers assess you as a person, gauge how confidently you can talk about yourself, how clearly focused you are about your career aspirations and how you relate to the prescribed job role and the organisation.

What is the best way to tackle the question? Because you need to give a really positive and well structured answer, start by writing it down and then practice reading it. To do this effectively you will need to practice your answer repeatedly and refine it until it feels right so it becomes second nature and comes across in your own style, rather than scripted and robotic.

When you are comfortable with your ‘pitch’ practice it in a mock interview situation with family or friends or in front of the mirror until your delivery is natural and confident.

However, remember one of the golden rules of interview technique; ‘aim to intrigue not inform’. Ensure you give the key headlines and some interesting top level detail rather than firing all your bullets at once and drying up. Also, keep your answers to no longer than two minutes as this is the maximum attention span for most people.

So what is a good answer to ‘Tell me about yourself?’

Firstly, it is useful to build the picture of the type of person you are and your key personality traits, as in addition to technical skills, the ‘fit’ is important in most roles and then a brief overview of your career to date. Depending on the nature of the interview, it can help you with your interview flow to structure your answer along these lines:

“I will tell you a bit about myself first and then give you a brief overview of my career to date”.

This is where 3rd party endorsement (see winning at interviews part 1) can really help e.g.

“My boss always tells me that I am a real asset to the team as I am very self motivated, positive and highly passionate about my job and my enthusiasm rubs off on the rest of the team.

My main strength is the ability to motivate teams and lead them to deliver targets and I am at my best while working under pressure and faced with challenges.

I applied for my current job because I have a real interest in this field ……..

What I am most proud of is my record for consistently delivering against required targets ………

Before I got promoted, my role was mainly focused on …. and I worked hard to gain my …..  qualification.”

Winning at interviews is not easy. If you are lacking in confidence or really want to ensure you ‘nail’ the interview, it will pay you to invest in a good Career Coach. They will help you to plan your interview approach, hone your interview skills and challenge you to answer the key questions, especially ‘Tell me about yourself’ in the most effective way to give you a greater chance of success.

 

Guide to Winning at Interviews

Do you have a fear of interviews? You are not alone. Interviews for many people can be highly stressful, intimidating and downright nerve racking.

In today’s competitive job market interviews come in all shapes and ‘sizes’ from telephone interviews to full blown day (or longer) assessment centres.

There are strategies for all types of interview. The focus of this article is on the importance of having the right mindset plus some effective strategies to help you ‘nail’ that interview and show why you are the best candidate for the job.

Interview myth 1 – “You won’t get the job because there are far more experienced candidates than you”.  I have heard this comment from clients countless times then helped them turn this round to achieve interview success. Invariably this is your perception rather than reality!

Core belief – “If you have been invited to an interview you must have a good chance of success”. Winning at interviews involves having a positive mindset. Although we all know situations where a candidate is already earmarked for the job, you must believe you have a fighting chance of getting get the job or at least create a positive impact for the future.

A recent senior level client is a wonderful example on these two points. Whilst I have respected their anonymity, they have agreed to share their thoughts to benefit others.

Self belief – If you have self doubts and focus your thoughts on your lack of ability or experience, which could be perceived as more limited, it could become the focus of the interview. This is exactly what happened in a previous interview.

“My self doubt took over and I was set on course to planting the seed of doubt in the interviewers’ minds before they even have had a chance to really get to know me”.

Passion – I coached the client to prepare them for a similar level interview some months later and really worked on their mindset and approach, especially as they felt that there were candidates with more specific experience who had been short listed.

“This time I was prepared and proactive. I approached the interview confidently by realising and focusing on the transferable skills, qualities and experience that I did have and how my abilities, previous achievements and passion would make the difference in the role.

Practicing answers to likely interview questions and your feedback on my style and content of answers was really helpful and relevant. Many of these came up, so I felt ready and confident”.

The client was successful and got the job! This was another fantastic example of what I passionately believe and have proven with hundreds of similar successes i.e. passion, desire and a positive attitude can win the day against more experienced candidates.

The 12 P’s for Winning at Interviews

Plan and prepare. Research the organisation, job role and questions you wish to ask

Use positive mindset strategies for overcoming self doubt and nerves.

Be punctual, you may only get one chance.

Presentation – First impressions count. Smile, firm handshake, eye contact, good posture, dress for success and display positive body language.

Be enthusiastic, use tone of voice effectively and build rapport. Be yourself, sell yourself, and bring out your personality.

Be polite and personable. Listen, check understanding and ask for clarification if necessary.

Be professional and only volunteer positive information. Answer questions confidently, concisely and honestly, don’t waffle. Never be critical of a previous employer or boss.

Give specific examples to show competency and bring out your passion.

Tactically use ‘3rd party endorsement’ e.g. ‘people say / my boss says’.

Ask relevant questions. Never discuss salary or benefits unless asked.

Follow-up with a short polite email confirming your interest.

Practice!!!!

If you want to know more about how to win at interviews, visit our Career & Personal Development website.