FAQ

How much do you charge for personal coaching?

Because, we don’t do ‘one size fit’s all’, our programmes are personalised to suit your needs with many variables.

We rarely charge hourly rates as our fees will vary depending on the type of support required e.g. whether you are an Executive or Professional level, whether you are looking to change or progress your career,  require specialist coaching to overcome barriers to progression, need a short sharp focused coaching session to get you on track or more typically a longer programme of support over a number of sessions.

In addition we also have our specialist First Step Education & Career support coaching and guidance for your son or daughter.

SMP Solutions also have expert Coaches and Consultants providing personalised support for creating compelling CV’s, Winning at Interviews, Self Marketing, LinkedIn profiles and Social Media marketing and much more! Therefore this is the way we tend to work with our clients:

  • Firstly Contact Us for an initial free ‘review’ to discuss your situation and needs
  • We will ask you some key questions to determine the right support to achieve your goals
  • Suggest some suitable options, prices and payment methods
  • You decide which option you wish to take
  • We confirm back to you in an email
  • We agree when to start working together!

Does It matter where I live?

As we like the human touch, we prefer to work face to face at a mutually convenient UK location. Depending on where you live, we may charge our travel expenses at cost. However, many of our programmes can be run taking full advantage of modern technology, especially Skype and these can also be beneficial to overseas clients. We can also tailor a programme to combine a mixture of face to face, Skype and telephone/email sessions, to maximise your time and budget.

Contact Us for an initial free discussion and we can determine the most suitable approach for your needs.

What methods of payment do you accept?

We offer a range of payment methods, dependent on the service you require and if you are based in the UK. Most of our clients prefer to pay by electronic bank transfer (BACS) or if using a credit or debit card using Paypal’s secure payment processing facility. 

In certain instances we will accept cash and only accept payment by cheque subject to time for clearance. We will agree the most suitable payment option when you make your enquiry or booking.

What about refunds?

We aim to be as flexible as possible and appreciate that emergencies do happen.  However we feel it is only fair to give us a minimum of 48 hours notice for any cancellations or rescheduling of dates, as this is lost time that we (and our Coaches) might not be able to re-book with other clients. We, therefore, do reserve the right to charge full rate for the session but will always aim to be fair and equitable.

What additional support is Included?

We pride ourselves on providing a quality, personalised support to all of our clients.

For almost all of our personal coaching, we will provide coaching materials, follow email reflections (we aim to do this within 48 hours) and suggested actions to take prior to your next session to build momentum or keep you on track.

Depending on the programme you purchase, you will also have email and mobile phone access to your coach for any follow up queries and ongoing support. Any queries that require further coaching, not part of your programme, would clearly be at additional cost.

I only need help to write my CV or for a Job Application - Can you help me with this?

Yes, we can help individually with a range of coaching and support for job applications including: CV’s, covering letters, interview skills, job search strategy, LinkedIn profiles and best use of social media, Personality Profiling, Personal Branding and Impact and have a number of expert Career Coaches.

However, we do find that most people like to have more than one session and it is also usually more cost effective to have a programme of support. We are specialist in personalised Breakthrough Career & Personal Development programmes to ensure you gain maximum benefit to achieve your career goals. Every person has different needs and we would establish the best way forward for you at your initial free ‘review’.

FAQ didn’t solve your problem?

Please Contact Us or telephone us at 0845 0573816