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Business Development
Previous Projects
Customised Training Workshops & Programmes

SMP Solutions aims to create and deliver learning & development solutions to move your business forward in line with your objectives. e.g. Customer Service Workshops to improve internal and external customer focus, relationships and service delivery. See examples of successful projects below.

Why use us?

  • 'One size does not fit all' for most organisations
  • We are always flexible in our approach and won't palm you off with something 'off the shelf' if this doesn't fit the bill
  • We try to establish your real needs, as sometimes they may not be the same as your perceived needs
  • As with all our other services, we work with you to design workshops and programmes that are right for your organisation, taking account of  time, culture, location, number of participants, group make up and dynamics, your own company policies and procedures and cost

If you have defined your needs or would value help to start the needs analysis process, please contact us and we will work with you to determine the best possible solution to help you achieve your objectives.

 As with all our Training, Development and Consultancy, special rates are available for Charities.  

 

 

Client Success Stories

Customised Workshops: Client Success Stories...

Broads Travel

Broads Travel Group

  • ‘Finance for non financial managers’ customised financial awareness training workshops for managers and staff
  • The aim to make the staff and magement team more aware of their roles in driving up the profitability of the company
  • Looking at the senior managers role in providing meaningful management information, the importance of effective communication of the key elements to ensure understood by staff at all levels
  • Importance of establishing effective proceses to enable everyone in the company to fully engage with the financial objectives of the company and understand their personal and collective impact on the success of the company
  • Improve awareness of products, sales techniques and customer service on company profitability 
Customer Service Workshops
  • Customised workshops for a range of clients including : Hillingdon NHS Trust Pathology Department, Badshot Lea Garden Centre and  Wey International Courier Company
  • Facilitated workshops which proved successful in  establishing specific organisational and departmental  issues, the impact on customer service, agreement on what good customer service should look like, then developing a  manager and staff  action plan to bridge the gaps   

 

 
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