• Design, development and delivery of customised  modular Management Development Programme, 'Practical Management', for first line managers
• To improve the skills and competencies of new and existing managers to enable them to manage more effectively in a rapidly changing organisational environment
• Successfully run for 3 years and expanded from original 8 to 10 modules and now  accredited
• Customised Manager Appraisals & Performance Management workshops to provide consistency of approach for managers not attending the Development Programme 

• Facilitator for numerous Senior Finance Management team Awaydays, Planned Care Directorate and Facilities Management team Awaydays
• In light of the massive changes happening in the NHS and the impact on management teams, the majority of events focussed around various aspects of change, planning new projects, reviewing existing and completed projects and ways of improving efficiency, customer service and departmental delivery to meet demanding Trust objectives
• The events were successful in helping integrate new staff into teams, departmental team working and fostering a spirit of co operation to improve inter – departmental working, helping to improve the overall effectiveness of the Trust
• Other benefits were the development of specific managers, as a result of increased confidence through greater involvement in planning and decision making which resulted in improved project delivery and performance
• Also, a noticeable willingness and shift, moving away from traditional working methods and putting new and creative approaches to processes and projects to improve delivery

• Personalised 1:1 training for the Managing Director - 'Introduction to Project Management and Project Planning'.
• Designed to help the MD of an expanding company with a greater understanding of the basic principles of Project Management and Project Planning in order to manage an ever increasing amount of projects successfully.

• ‘Finance for non financial managers’ customised financial awareness training workshops for managers and staff
• The aim to make the staff and magement team more aware of their roles in driving up the profitability of the company
• Looking at the senior managers role in providing meaningful management information, the importance of effective communication of the key elements to ensure understood by staff at all levels
• Importance of establishing effective proceses to enable everyone in the company to fully engage with the financial objectives of the company and understand their personal and collective impact on the success of the company
• Improve awareness of products, sales techniques and customer service on company profitability 

Facilitator for CIPD West London Branch Committee Strategic Awayday to help shape the future of the branch and clarify short and longer term objectives

• Change project based around moving pay and benefits and general employee terms and conditions in line with modern retailing practices
• Project also aimed at changing staff behaviours and mindset to embrace that expected of managers and staff working for a successful modern day retailer
• Pay and benefits review, scheme design, implementation and communications

• Design, delivery and Course Tutor on ‘Executive Challenge’ Management Development Programme, for out of work executives to help them back into income generation 
• 1:1 career guidance and coaching for course delegates 
• Learning & Skills Council & European Social Funded projects for SME’s in London and Surrey providing training needs analysis, training plans and organisational development consultancy to enable SME's to access NVQ or other appropriate training for staff 
• Career Advice & Guidance for numerous LSC/ESF funded projects for both employed and unemployed people

• Customised workshops for a range of clients including : Hillingdon NHS Trust Pathology Department, Badshot Lea Garden Centre and  Wey International Courier Company
• Facilitated workshops which proved successful in  establishing specific organisational and departmental  issues, the impact on customer service, agreement on what good customer service should look like, then developing a  manager and staff  action plan to bridge the gaps   

• 1:1 career guidance, coaching and counselling for staff facing redundancy
• Particularly significant and beneficial service due to the number of  staff  who had been with the company for the majority of their careers who had little or no experience of writing a CV, job searching techniques or interview skills

• The company has been going through significant change, moving from a family owned and run business to a key regional brewer, pub and restaurant chain providing quality products and services to compete with other key players in the modern day hospitality sector
• Most change projects involved with improving the quality of management, staff and providing the framework for this to happen also taking account of new legislation 
• Complete review and redesign of  Pub Managers and staff  pay, benefits & bonus scheme, development of  scheme communications and implementation plan
• Consutancy for follow up bonus scheme design, scheme communications and implementation
• Mentoring newly promoted Project Manager for key Change Management Project aimed at delivering excellence across the company
• Various one-off change initiatives